LEADDNasdaq HelsinkiSoftware - ApplicationIFRS · EUR

LeadDesk Oyj

LeadDesk is a European provider of cloud-based contact center software, specializing in solutions that enhance customer experience and sales productivity through artificial intelligence. The company serves over 20,000 customer service and sales professionals weekly, helping them work more efficiently. With a significant portion of its revenue generated outside Finland, LeadDesk operates offices in eight European countries and is listed on Nasdaq First North Finland under the ticker LEADD.

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Revenue39.4m EUR
+24.6 %y/y
Operating profit (EBIT)-1.1m EUR
−161.5 %y/y
EBIT margin-2.8%
−1.5 ppy/y
Net income-2.4m EUR
−522.7 %y/y

Fiscal year 2025 · change from previous year

Development 2022–2025

-10010203040m EUR20222023: 29 m EUR2023: EBIT -1.1 m EUR20232024: 32 m EUR2024: EBIT -0.42 m EUR20242025: 39 m EUR2025: EBIT -1.1 m EUR2025TTM 2026: 38 m EURTTM38
RevenueOperating profit (EBIT)TTM = last 12 months, not a full fiscal year
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Business

Share of revenue
Contact Center Software50 %

Cloud-based solutions for contact centers to improve efficiency.

AI Solutions20 %

AI-powered tools to enhance customer service and sales productivity.

ERP Services15 %

Integration and implementation of ERP systems across markets.

Market Consolidation15 %

Services aimed at consolidating market presence through acquisitions.

Customers

LeadDesk primarily serves customer service and sales professionals across Europe, offering tools that enhance their productivity and customer interaction capabilities. The company's solutions are particularly attractive to businesses seeking to leverage AI for improved customer experiences. LeadDesk's software is used by over 20,000 professionals weekly, indicating a strong adoption among medium to large enterprises. The company's focus on cloud-based solutions aligns with the growing demand for flexible and scalable contact center operations.

Customer Service Professionals

Use LeadDesk's software to enhance service efficiency and customer interaction.

Sales Teams

Leverage AI tools to improve sales productivity and outcomes.

Medium to Large Enterprises

Adopt cloud-based solutions for scalable contact center operations.

Strategy

LeadDesk's strategic priorities include expanding its product portfolio with AI-based solutions and pursuing market consolidation through acquisitions. The company aims to improve profitability by integrating acquired businesses and enhancing operational efficiency with a new ERP system. LeadDesk is focused on achieving sustainable growth with targeted investments once a higher profitability level is reached. The strategic emphasis on AI and market consolidation aligns with its goal to strengthen its competitive position in the European contact center software market.

Expand AI-based solutionsMedium term

To enhance product offerings and cross-sell opportunities.

Market consolidationMedium term

To strengthen market position and achieve synergies.

Profitability improvementShort term

To achieve a sustainable financial foundation for growth.

Geography

LeadDesk operates primarily in Europe, with offices in eight countries, reflecting its strong regional presence. A significant portion of its revenue is generated outside Finland, indicating a diverse geographic footprint. The company's European operations are supported by a centralized ERP system, enhancing operational efficiency across markets. LeadDesk's geographic strategy focuses on expanding its presence in key European markets to drive growth.

Risks

LeadDesk faces several key risks, including macroeconomic uncertainties that could impact software demand and cost pressures from inflation, particularly in labor costs. The success of its growth strategy heavily relies on the successful integration of acquisitions, which, if unsuccessful, could increase costs and hinder synergy realization. Additionally, high interest rates and market volatility may elevate financing costs. The company must also manage cybersecurity risks inherent in cloud-based operations.

Sorted by severity
LowMediumHighLowMediumHighImpact →Likelihood →Integration of acquisitions1Inflation and labor costs3Macroeconomic uncertainty2
Impact is the risk’s severity and likelihood how probable it is over the next few years, both assessed from the company’s reports. Numbers match the list.
  1. Integration of acquisitionsImpact: CriticalLikelihood: Medium

    Failure could increase costs and reduce synergy benefits.

  2. Macroeconomic uncertaintyImpact: HighLikelihood: High

    Could reduce software demand and impact financial outlook.

  3. Inflation and labor costsImpact: HighLikelihood: Medium

    Rising costs could impact profitability.

  4. Cybersecurity threatsImpact: High

    Potential data breaches could harm reputation and operations.

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Accounting

Judgemental items
Revenue recognition

Ensures accurate monthly financial reporting.

Impact: high

Currency translation

Affects reported results from foreign operations.

Impact: medium

Goodwill management

Potential impairments could impact financial statements.

Impact: medium

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Last updated: 24/09/2026